Should your Majority product develop any faults during its first year of use due to defective software or materials, your Majority product must be returned to the retailer purchased from or the gift provider. Due to defect, the retailer protects your statuary rights for a return and will provide prepaid returns options under terms and conditions.
Our certified online retailers offer one year of warranty for Majority products. Should a fault or defect occur in the first year, the customer is required to take their warranty claim with the retailer directly and not Majority.
If you have changed your mind or are unhappy with your Majority purchase, please contact the retailer directly. It is at their discretion whether they are able to refund or replace your item.
You can also leave us feedback at firstname.lastname@example.org. We always welcome your input as it helps us to improve our service and our products.
If you have registered for our extended warranty, a claim can be made after the retailers 1 year warranty period. If the customer registers in the first month of their online purchase, an additional two years of warranty will be offered for products that have defects or damage caused from defective materials or software. You cannot apply for our extended warranty if you have had the product for more than 28 days from the purchase date.
The extended warranty aims to protect customers in their Majority purchase beyond their retail purchase.
An extended warranty claim cannot be made for the following:
1. wear or tear from normal use;
2. any servicing by anyone after delivery other than by anyone authorised by Majority;
3. the Product(s) having been misused or subjected to neglect, improper or inadequate care carelessness (including being dropped), or abnormal usage conditions.
4. the Product(s) having been used other than in accordance with good practice and Majority’s instructions or recommendations
5. damage caused from the use of non-genuine spare parts or accessories fitted to the Product(s)
As part of the extended warranty, you will be eligible for our free returns policy up to 2 years after your 1 year retailer warranty period. We supply you with our address and returns information so that you can arrange your own return
We would advise using a tracking service to get the item back to us as we cannot be held liable for any missing parcels on the way back to us. If you do not have proof of postage this may delay the returns, replacement or refund process.
We use a Royal Mail free returns service for UK customers to get your faulty purchase back to us. This is used for parcels under 20kg in weight and dimensions no greater than 61cm (L) x 46cm (W) x 46cm (D).
Please ensure that the returned product is within its original packaging or another suitable box. The returning package should include all parts that were included in your purchase unless specified otherwise.
Once the product has been packaged appropriately and according to the guidelines provided in our free returns procedure, the product is able to be dropped off at your local post office and get on its way back to us safely!
Please be advised that we recommend customers to keep their proof of postage receipt should you need it.
For our heavier digital radios such as the Majority Oakington, we also offer a DPD drop off label service to get this back on the way to us! This is so that we can get the item back safely.
Please note that this service is only provided for our heavier radios and soundbars. This is a free service that will be arranged for you when you email us with all the information requested in our free returns procedure.